InterpAssist
Language Services
Interpreter connection platform for video, phone, and in-person sessions. Full design complete, development underway.
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The Problem
Connecting clients who need interpreters with qualified professionals is fragmented. Clients struggle to find verified interpreters on short notice, and interpreters lack a professional platform to manage bookings, payments, and reviews.
The Approach
A two-sided marketplace needs both supply and demand to work. The platform is designed to make onboarding frictionless for both interpreters and clients, with Stripe Connect handling the payment complexity.
Intentionally Left Out
Real-time video calling deferred so that the MVP focuses on booking and connecting, with sessions happening on existing platforms (Zoom, phone). Video integration planned for v2.
The Solution
A complete marketplace platform designed for clients to search interpreters by language, availability, and session type. 63 screens covering every user flow from onboarding to payment to reviews.
Technical Highlights
Stripe Connect architecture designed for complex split payments, platform fees, and interpreter payouts
Booking system supports three session types with different pricing and logistics
Profile verification workflow ensures quality on both sides of the marketplace
The Results
Full design phase complete with 63 production-ready screens. Development is in progress with a structured cycle roadmap.
Lessons & Takeaways
Marketplace trust requires both sides
A two-sided review system is essential from day one. Without it, neither clients nor interpreters will feel comfortable committing to bookings.
Payment complexity is underestimated
Split payments, refunds, cancellation policies, and payout timing add significant complexity. Stripe Connect handles the heavy lifting but requires careful architecture.
Onboarding is the product
The first 5 minutes determine whether someone stays. Design invested disproportionate time on the onboarding flow 16 screens dedicated to getting both sides through their first experience.